Terms and Conditions
Please read these Terms and Conditions carefully before using the website or purchasing products from Ibn Misr Medical Supplies Company.
By using the website or placing an order, you agree to these Terms and Conditions.
Product Information
We aim to display product descriptions, images, prices, and information as clearly and accurately as possible.
However, minor differences may occur in packaging, color, or product details due to manufacturer updates or differences in screen settings.
Customers must read the product description, instructions, and warnings before use.
Medical Use Disclaimer
Products and information displayed on the website are not intended to replace advice from a doctor, pharmacist, or qualified healthcare professional.
Customers are responsible for confirming that a product is suitable for their condition and intended use, particularly when they have a chronic medical condition, allergy, injury, or require a specialized medical device.
Prices
Product prices are displayed on the website, and the company reserves the right to update prices and promotional offers at any time.
The price confirmed at the time of placing the order will apply unless there is an obvious technical or pricing error.
Where a pricing error occurs, the company may cancel the order or contact the customer to confirm the correct price before processing it.
Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we may contact the customer to offer an alternative, wait for the product to become available, or cancel the unavailable product and refund any amount already paid for it.
Orders and Payment
Customers must provide complete and accurate information when placing an order.
The company reserves the right to refuse or cancel an order where incorrect information has been provided, unauthorized activity is suspected, the customer cannot be contacted, or the product is unavailable.
Shipping and Delivery
Customers must provide an accurate address and an active telephone number to receive their order.
Unsuccessful delivery attempts or failure to respond to the courier may result in the order being returned to the company. Additional delivery charges may apply if the order is sent again.
Returns and Exchanges
Returns and exchanges are governed by the Return and Exchange Policy published on the website.
Requests must be submitted within 7 days of receiving the order and must meet the conditions stated in that policy.
Intellectual Property
All website content, including text, images, designs, logos, and trade names, is owned by the company or used with permission from the relevant owners.
No content may be copied, reproduced, published, or reused without prior written permission.
Limitation of Liability
The company will not be responsible for damage or loss resulting from:
- Incorrect use of a product.
- Failure to follow product use or storage instructions.
- Using a product without professional medical advice where such advice is required.
- Incorrect information provided by the customer.
- Courier delays or circumstances beyond the company’s reasonable control.
Changes to the Terms and Conditions
The company may update or amend these Terms and Conditions at any time. Updated terms will become effective once published on the website.
Contact and Official Address
For questions concerning orders, shipping, returns, exchanges, or privacy, customers may contact our customer service team through the contact details displayed on the website.
Official Address: Fifth Settlement, Second District, Mirna Mall, Ground Floor, Cairo, Egypt.