Return and Exchange Policy
Customers may request a return or exchange within 7 days from the date of receiving the order, subject to the following conditions.
Return and Exchange Conditions
The product must be:
- Unused and in its original condition.
- Returned in its original packaging.
- Complete with all parts and accessories.
- Free from damage or scratches caused by misuse.
- Accompanied by the purchase invoice or valid proof of purchase.
Non-Returnable and Non-Exchangeable Products
For health and hygiene reasons, certain medical and personal-use products cannot be returned or exchanged after their packaging has been opened or after they have been used.
This includes sealed or sterile products, personal-use products, and products whose safety or hygiene may be affected once the packaging is opened.
Products specially prepared or ordered according to the customer’s request cannot be returned or exchanged unless they have a manufacturing defect or were supplied incorrectly by the company.
Damaged or Incorrect Products
If the customer receives a damaged, defective, or incorrect product, they should contact us within the return and exchange period and provide clear photographs of the product and packaging.
Once the case has been reviewed and approved, the product will be replaced or its value refunded, as agreed with the customer.
Shipping Charges
Where a return or exchange is requested because the customer has changed their mind, the customer may be responsible for the return and redelivery costs.
If the return or exchange is caused by a defective product or an error made by the company, the company will cover the relevant shipping costs.
Refunds
After the returned product has been received, inspected, and approved, the product value will be refunded through the original payment method whenever available or through another method agreed upon with the customer.
Additional processing time may be required for the refunded amount to appear, depending on the bank or payment service provider.