Shipping Policy
This Shipping Policy explains how orders placed through Ibn Misr Medical Supplies Company are prepared and delivered.
Order Processing
Orders are processed after they have been confirmed and the availability of the requested products has been verified.
Our customer service team may contact the customer to confirm the order details, delivery address, or any additional information required before dispatch.
Delivery Time
Delivery time may vary depending on the customer’s location, delivery area, product availability, and official working days.
Delays may occur due to circumstances beyond our control, including courier delays, public holidays, weather conditions, or high delivery demand.
Shipping Fees
Shipping fees will be displayed during checkout or communicated to the customer when confirming the order.
Fees may vary depending on the delivery location, governorate, order size, and weight.
Delivery Information
Customers are responsible for providing complete and accurate information, including their name, telephone number, delivery address, and any relevant landmarks.
The company will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Inspecting the Order
Customers are requested to inspect the order upon delivery and confirm that the products and quantities are correct.
If the order is visibly damaged or does not match the confirmed order, the customer should contact us as soon as possible and provide clear photographs of the product and packaging.